TERMS & CONDITIONS

All guests making a reservation accept the terms and conditions laid out below.

RESERVATIONS/DEPOSITS

  • A deposit totalling 50% of the first night will be processed when booking. We do not accept American Express, however all other major cards are accepted.
  • Double or twin rooms are based on two people sharing however single occupancy of a twin or double room is subject to availability, rates available upon request.
  • Bookings at the weekend are generally for a minimum of two nights, though single nights are occasionally available upon request.
  • With the exception of guide dogs, the hotel does not accept pets.
  • We will endeavour to accommodate any special dietary requirements. Please advise us at least two days prior to arrival

AMENDMENTS/CANCELLATION POLICY

  • Should circumstances arise beyond our control we reserve the right to offer an alternative choice of accommodation
  • The hotel reserves the right to change the tariff at any time without prior notification.
  • If you need to cancel a reservation within 48 hours prior to the arrival date the deposit will be forfeited and the full amount of the reservation may be charged.

ARRIVALS/DEPARTURES

  • Accommodation is available from 2.00pm on the day of arrival, however, should you wish to arrive prior to this time facilities are available to store your luggage.
  • We kindly request that you vacate your room by 10.00am on the morning of departure; however, facilities are available to store your luggage.

PERSONAL PROPERTY

  • The hotel is not liable for guests’ vehicles and their contents. Cars are parked in the car park at the owners’ risk.
  • The hotel accepts no responsibility for loss or damage to personal possessions. All items are left at the owners’ risk; however secure safekeeping facilities are available at reception.

OTHER

  • All children under the age of 16 are not permitted to use the leisure facilities without adult supervision.
  • Unaccompanied use of leisure facilities is at your own risk.
  • Errors and omissions excepted

GUARANTEES AND PAYMENTS:

  • The Duchy Hotel’s website does not have an SSL certificate, however, when you are asked to enter your card details a separate secure (HTTPS) window hosted by Guestline will be opened.

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