TERMS & CONDITIONS

All guests making a reservation accept the terms and conditions laid out below.

WHO WE ARE:

THE HEADLAND HOTEL TORQUAY LIMITED
Registration Number: 10377327
VAT Number: 268012121

RESERVATIONS/DEPOSITS

• Flexible Rates – No deposit required, free cancelation or amendments up to 72 hours prior to arrival date.
• Early Bird / Advance purchase rates – Full pre-payment required at the time of booking. 100% deposit will be processed when this rate is booked. Payments are non-refundable. Reservations can be amended once up to 14 days prior to the arrival date. If the new date chosen is at a higher rate the difference will be due at the time of amendment. Any cancellation will result in 100% cancellation fee charged.
• Terms for special offers and promotions may vary – please refer to your booking confirmation.
• Your final bill can be settled by cash or debit or credit card. We do not accept American Express; however, all other major cards are accepted.

AMENDMENTS/CANCELLATION POLICY

• Free changes can be made up to 48 hours before arrival, subject to reservation terms
• Transferable deposit option – only valid on Early Bird / Advance purchase rates with more than 14 days’ notice.
• Should circumstances arise beyond our control we reserve the right to offer an alternative choice of accommodation.
• The hotel reserves the right to change the tariff at any time without prior notification.
• If you need to cancel a reservation within 48 hours prior to the arrival date the full amount may be charged.

ARRIVALS/DEPARTURES

• Accommodation is available from 2.00pm on the day of arrival, however, should you wish to arrive prior to this time facilities are available to store your luggage.

• We kindly request that you vacate your room by 10.00am on the morning of departure; however, facilities are available to store your luggage.

PERSONAL PROPERTY

• The hotel is not liable for guests’ vehicles and their contents. Cars are parked in the car park at the owners’ risk.

• The hotel accepts no responsibility for loss or damage to personal possessions. All items are left at the owners’ risk; however secure safekeeping facilities are available at reception.

OTHER

• All children under the age of 16 are not permitted to use the leisure facilities without adult supervision.

• Unaccompanied use of leisure facilities is at your own risk.

• Errors and omissions excepted

GUARANTEES AND PAYMENTS:

• The Duchy Hotel’s website does not have an SSL certificate, however, when you are asked to enter your card details a separate secure (HTTPS) window hosted by Guestline will be opened.