Dear Valued Guest,
The safety of our guests and team members is our top priority therefore we have analysed each element of your stay with us in order to best assess how we can keep you and your loved ones as safe as possible, whilst still enjoying your holiday with us.
Further information can be found on the following link with regards to restrictions that hotels are currently required to follow – https://www.gov.uk/guidance/working-safely-during-covid-19/hotels-and-guest-accommodation
Please note these guidelines and regulations will be under constant review and we will update them regularly in line with the latest government guidance
We look forward to welcoming you back.
Julio de Carvalho
Every member of our team has undergone full training on how to prevent the spread of Covid-19 within the hotel setting. Any team member displaying symptoms or contacted by NHS track and trace are immediately sent home and required to self-isolate for 10 days prior to returning to work. All team members are and required to confirm that they have not been in contact with anyone with Covid 19 symptoms. Team members are provided with PPE relevant to their area of work and has been given full training on how to use correctly. Hand sanitising stations are located at various back of house areas and clear guidelines are displayed in all back of house areas for team members’ information.
- We request that should you be displaying any symptoms of Covid-19 that you call us to postpone your stay with us. These include, a new persistent cough, high temperature or loss of smell and taste.
- You will be sent an option via email to check in online prior to arrival therefore limiting the time spent at the Reception desk on arrival
If you have booked directly with us we will be sending across our guest directory to you prior to arrival to eliminate unnecessary documentation in the room.
- We recommend all guests download the NHS track and tracing application prior to arrival to ensure we are all alerted to any guests who may pose a risk of spreading Covid-19.
GYM & SPA