COVID-19 MEASUREMENTS
Dear Valued Guest,
The safety of our guests and team members is our top priority therefore we have analysed each element of your stay with us in order to best assess how we can keep you and your loved ones as safe as possible, whilst still enjoying your holiday with us.
Further information can be found on the following link with regards to restrictions that hotels are currently required to follow – https://www.gov.uk/guidance/working-safely-during-covid-19/hotels-and-guest-accommodation
Please note these guidelines and regulations will be under constant review and we will update them regularly in line with the latest government guidance
We look forward to welcoming you back.
Julio de Carvalho
General Manager
The Team
Every member of our team has undergone full training on how to prevent the spread of Covid-19 within the hotel setting. Any team member displaying symptoms or contacted by NHS track and trace are immediately sent home and required to self-isolate for 10 days prior to returning to work. All team members are and required to confirm that they have not been in contact with anyone with Covid 19 symptoms. Team members are provided with PPE relevant to their area of work and has been given full training on how to use correctly. Hand sanitising stations are located at various back of house areas and clear guidelines are displayed in all back of house areas for team members’ information.
COVID-19 PRECAUTIONS
PRE-ARRIVAL
- We request that should you be displaying any symptoms of Covid-19 that you call us to postpone your stay with us. These include, a new persistent cough, high temperature or loss of smell and taste.
- You will be sent an option via email to check in online prior to arrival therefore limiting the time spent at the Reception desk on arrival
If you have booked directly with us we will be sending across our guest directory to you prior to arrival to eliminate unnecessary documentation in the room. - We recommend all guests download the NHS track and tracing application prior to arrival to ensure we are all alerted to any guests who may pose a risk of spreading Covid-19.
ARRIVAL
- We request that if you are displaying any symptoms of Covid-19 that you do not enter the hotel. These include a new persistent cough, high temperature or loss of taste and smell.
Necessary hygiene precautions will be taken at Reception to ensure items and surfaces are disinfected.
- Hand sanitisers will be available on arrival at the hotel, we politely request you use these on arrival and throughout your stay where possible.
- Our reception teams will sanitise their hands and surfaces between each guest.
- All room keys will be sanitised.
- Pens at reception will be single use per guest and sanitised at the end of each day.
HOUSEKEEPING
Our staff will be taking necessary precautions whilst cleaning rooms.
- Every guest bedroom and bathroom will be cleaned using hospital grade products.
- Our Housekeeping team will have all windows and doors open where possible during this process to ensure proper ventilation.
- Your room will be replenished daily. Should you wish for your room not to be cleaned during your stay please let us know. We will of course replenish any in room amenities at your request.
- Certain items will be removed or replaced from our rooms for hygiene purposes.
- All guest information and reading material will be removed from the room, you will be sent the guest directly prior to arrival via email, however if you need any information please do not hesitate to contact reception from your room.
- Dressing gowns will be removed from rooms- should you require one please contact reception from your room.
Our Laundry supplier have put in additional steps to ensure that all linen is cleaned and returned sanitised.
PUBLIC AREAS
There will be visible signage around the hotel regarding hand sanitising
When moving around the hotel public areas, restaurants and corridors a face covering is no longer compulsory, but do wear one if you wish to.
- We have set up hand sanitiser stations throughout ‘high traffic’ areas of the hotel, we politely request that you use these.
- We request that should you need to use the lift at the hotel that you only enter the lift with your own family group and not any other hotel guests.
- All leaflets and collateral will be removed from the hotel- should you require any information please do not hesitate to call reception who will be more than happy to assist.
All staff are trained on all updated safety procedures.
- Public Areas will regularly be cleaned and disinfected.
- We will be cleaning all door handles, handrails, lift buttons and other high touch point areas throughout the day.
Bathrooms will be equipped with the necessary facilities to ensure hygiene.
- In our public area bathroom facilities, we will be providing paper towels and no touch hand driers.
- In order to avoid unnecessary use of the public bathroom facilities, we politely request that our inhouse guests use their own bathroom where possible.
GYM & SPA
Visiting the Hydro Spa-
- The current opening times for the Spa area will be 7:30am-7:30pm.
Before and after visiting-
- Do not come to the Spa if you are showing any symptoms of Covid-19 (high temperature, cough, shortness of breath or loss of taste/smell).
- Please use the hand sanitisers provided around the facility.
- When in the pool please be respectful of the other members space.
- Please bring with you any swimming aids that you may require, floats etc. the facility will not currently be able to have theirs available to borrow.
- Please provide your own drinking bottle with water if required.
- Please bring your own towels these will not currently be provided by the facility. If you are a hotel resident these will be issued at Reception, however we request that your used towel is then taken to your bedroom after use.
Please follow all signage and guidance relating to government guidelines whilst you are in the facility.
Gym Guidance
Visiting the Gym–
- The current opening times for the gym area will be 7:30am-8pm.
Before and after visiting-
- Do not come to the gym if you are showing any symptoms of Covid-19 (high temperature, cough, shortness of breath or loss of taste/smell).
- Please use the hand sanitisers provided around the facility.
- Please be aware that music is not advised to be played in the gym area to avoid the use of raised voices if required.
- Please provide your own drinking bottle with water if required.
Please bring your own towels if required these will not currently be provided by the facility. - Please follow all signage and guidance relating to government guidelines whilst you are in the facility.
DINING
We will be implementing necessary measures in our Dining Area to ensure good hygiene.
- Should you wish to have breakfast in your room an alternative continental option can be made available, please advise us prior to arrival if you would prefer this.
- All food & beverage including Kitchen team members will be provided with relevant safety training.
We will be implementing necessary measures in our Dining Area to ensure good hygiene.
- We can offer specific table configurations depending on your household size, if you have a specific request please contact us prior to arrival.
- Hand sanitisers will be provided at the entrance to our restaurant along with floor signage indicating the one-way system if applicable.
DEPARTURE
Necessary hygiene precautions will be taken at your Departure.
- You may request a final bill to be emailed to you by reception. If you did not book directly with the hotel, you will need to provide us with an email address.
- Credit and debit cards will be accepted as methods of payment and we would encourage you to use the contactless payment options available on all smartphones.
Necessary hygiene precautions will be taken at your Departure.
- All PDQ machines will be sanitised between guests.
- All room keys will be taken from you and sanitised after use.
- We request that you use the hand sanitisers provided before departure from the hotel.
