DEAR VALUED GUEST,
In order to help in the effort to slow the spread of Coronavirus, we will be temporarily closed from 31st December 2020 until 17th May 2021. Our doors might be closed, but we’re still here for you – please get in touch via phone or email for any questions or enquiries.
We also wanted to answer the most frequently asked and important questions that you may have during this time;
CLOSURE & REOPENING
The hotel will be temporarily closed from 31st December 2020 and reopen on 17th May 2021. Depending on government advice.
CURRENT RESERVATIONS, UNTIL 16th May 2021
Direct bookings: If you have booked directly on a flexible or special offer rate we will be contacting you to reschedule your stay with us.
Bookings via third parties: Please contact the provider you booked through in the first instance who will cancel or amend the booking for you.
CURRENT RESERVATIONS, FROM 17th May 2021
If you have booked to stay from 17th May 2021, your booking will remain valid as booked. If government advice changes, we will be in contact with you.
We thank you for your continued support and we are looking forward to welcoming everyone back as soon as it is safe to do so.
Keeping You Safe
As we continue to navigate the uncertainty that Covid-19 brings with it, you can rest assured that we are taking every necessary precaution to ensure a safe and enjoyable experience for all.
In line with government guidelines, please ensure that you wear a mask or face covering when using or passing through our public areas of the hotel.
The safety of our staff and guests remain our top priority.
Every member of our team has undergone full training on how to prevent the spread of Covid-19 within the hotel setting. Any team member displaying symptoms or contacted by NHS track and trace are immediately sent home and required to self-isolate for 14 days prior to returning to work. All team members are temperature checked upon arrival and required to confirm that they have not been in contact with anyone with Covid 19 symptoms. Team members are provided with PPE relevant to their area of work and has been given full training on how to use correctly. Hand sanitising stations are located at various back of house areas and clear guidelines are displayed in all back of house areas for team members’ information.
A SAFE HEADLAND HOTEL
- We request that should you be displaying any symptoms of Covid-19 that you call us to postpone your stay with us. These include, a new persistent cough, high temperature or loss of smell and taste.
- You will be sent an option via email to check in online prior to arrival therefore limiting the time spent at the Reception desk on arrival
If you have booked directly with us we will be sending across our guest directory and welcome letter to you prior to arrival to eliminate unnecessary documentation in the room. If you have booked through a third party our guest directory can be found on our website.
- We recommend all guests download the NHS track and tracing application prior to arrival to ensure we are all alerted to any guests who may pose a risk of spreading Covid-19.
GYM & SPA